{"id":762,"date":"2023-12-21T17:06:09","date_gmt":"2023-12-21T22:06:09","guid":{"rendered":"https:\/\/enchapesrisaralda.com\/web\/?page_id=762"},"modified":"2025-03-28T23:19:28","modified_gmt":"2025-03-29T04:19:28","slug":"devoluciones-y-garantias","status":"publish","type":"page","link":"https:\/\/enchapesrisaralda.com\/web\/devoluciones-y-garantias\/","title":{"rendered":"Garant\u00edas y Devoluciones"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"175\" src=\"https:\/\/enchapesrisaralda.com\/web\/wp-content\/uploads\/2023\/12\/devoluciones.jpg\" alt=\"\" class=\"wp-image-768\" srcset=\"https:\/\/enchapesrisaralda.com\/web\/wp-content\/uploads\/2023\/12\/devoluciones.jpg 704w, https:\/\/enchapesrisaralda.com\/web\/wp-content\/uploads\/2023\/12\/devoluciones-300x75.jpg 300w, https:\/\/enchapesrisaralda.com\/web\/wp-content\/uploads\/2023\/12\/devoluciones-600x149.jpg 600w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>POLITICA DE CAMBIOS, DEVOLUCIONES Y\/O GARANTIAS<\/strong> (Conforme al C\u00f3digo de Comercio (Dec. 410 &#8211; 1971), Ley 1480 de 2011 y dem\u00e1s normas que apliquen regulaci\u00f3n comercial en Colombia.)<br><strong>1.1 CAMBIOS Y\/O DEVOLUCIONES<\/strong><br><strong>Aspectos para tener en cuenta para cambios y devoluciones de material<\/strong><br>\u2713 Que la fecha de la entrega (al cliente) no supere los 30 d\u00edas calendario.<br>\u2713 Que la mercanc\u00eda para cambiar y su empaque se encuentren en perfecto estado y sin uso.<br>\u2713 No se aceptan devoluciones por cantidades menores a la unidad de venta.<br>\u2713 No se aceptan devoluciones de productos h\u00famedos, sucios o contaminados.<br>\u2713 No se aceptan devoluciones de productos que hayan sido por encargo (Es decir cuando se<br>solicit\u00e9 directamente al fabricante por ocasi\u00f3n de la venta puntual)<br><strong>Que documentos debes presentar para generar un cambio o una devoluci\u00f3n<\/strong><br>\u2713 Factura de compra (No es obligatorio, la empresa debe estar en capacidad de proveerla).<br>\u2713 Documento de identificaci\u00f3n (del cliente) registrado en la factura.<br>\u2713 En caso de que la devoluci\u00f3n la realice un tercero, debe presentar autorizaci\u00f3n escrita (puede realizarse atreves del correo electr\u00f3nico del cliente comprador registrado en la empresa) que ser\u00e1 validada con el asesor que lo atiende, la factura de compra o en su defecto la fotocopia\/RUT del documento de identificaci\u00f3n del cliente\/ Persona jur\u00eddica.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para conocer las condiciones completas, por favor haga clic <a href=\"https:\/\/enchapesrisaralda.com\/web\/pdf\/POLITICAS_DEVOLUCION_GARANTIA_ENCHRISA.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">aqu\u00ed<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para conocer las condiciones completas, por favor haga clic aqu\u00ed<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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